Privacy Policy

www.creativeco-pilot.co.za is owned and operated by Creative Co-Pilot, which acts as the Responsible Party (as defined under the Protection of Personal Information Act, 2013 – “POPIA”) for your personal information.

We have adopted this Privacy Policy to explain how we collect, use, disclose, and safeguard your personal information in compliance with POPIA. By using this website, you consent to the practices described herein.

We take the privacy of your personal information seriously and are committed to protecting its confidentiality and security.

Personal information we collect:

When you visit www.creativeco-pilot.co.za, we may collect the following information:

• Automatically collected information (“Device Information”):

  • Browser type and version

  • IP address

  • Time zone

  • Cookies stored on your device

  • Pages visited on our site, referral source, and interaction with content

• Information you voluntarily provide:

  • Name, surname, and contact details (email, telephone, physical address)

  • Payment and billing details when making a purchase or booking

  • Information submitted via forms (such as enquiries, subscriptions, or registration)

Why do we process your data?

We process your personal information only where it is lawful and necessary for:

• Fulfilling a contract with you (e.g., processing an order or service request)

• Providing and improving our services and website functionality

• Managing customer support and responding to enquiries

• Sending newsletters, marketing communications, or updates where you have consented

• Statistical analysis and website security (fraud detection, abuse prevention)

• Compliance with legal obligations

We process only the minimum information required for the stated purposes and retain it only for as long as necessary.

Your rights under POPIA:

As a data subject under South African law, you have the following rights:

• Right to be informed: To know what personal information we hold and why.

• Right of access: To request access to your personal information.

• Right to correction: To request corrections if your information is inaccurate or outdated.

• Right to deletion: To request that we delete or de-identify your personal information, where legally permissible.

• Right to object/restrict processing: To object to processing for direct marketing or where processing is not lawful.

• Right to withdraw consent: Where processing is based on consent, you may withdraw at any time.

• Right to lodge a complaint: With the Information Regulator of South Africa (inforeg@justice.gov.za).

To exercise these rights, please contact us at info@creativeco-pilot.co.za.

Cross-border transfers:

Where necessary, we may transfer personal information outside of South Africa (for example, if using cloud services). In such cases, we will ensure that the receiving party is subject to laws, binding corporate rules, or agreements that provide an adequate level of protection as required by POPIA.

Links to other websites:

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of such websites. We encourage you to review their policies when leaving our site.

Information security:

We implement reasonable technical, administrative, and physical safeguards to protect personal information from loss, misuse, unauthorized access, disclosure, or alteration. While we strive to protect your data, no system is 100% secure, and you provide information at your own risk.

Legal disclosure:

We may disclose your personal information if required or permitted by law, such as to comply with legal processes or to protect our rights, safety, or property, or that of others.

Changes to this policy:

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last Updated” date. Continued use of the website constitutes acceptance of the updated terms.

Contact information:

If you have any questions about this Privacy Policy, how we handle your personal information, or wish to exercise your rights, please contact us at:

Email: info@creativeco-pilot.co.za

Responsible Party: Creative Co-Pilot